What players want to know
Find the right answer so you can get back to playing.
Arcade LIVE will be available on the App Store (for Apple devices), Google Play (for Android devices), and nearly any internet browser through our web app. Make sure you sign up for email updates to be the first to know when the app launches!
Great question. You will get your first plays for free when you download the Arcade LIVE app and create an account. You can also earn free credits with daily contests and giveaways. It’s also easy to buy credits right in the app.
You bet! Our arcade machines are located in the United States. When you play on the app, you control the machine and watch a live video.
Yes, you can convert your prizes into credits. Then, you can play more games for another prize or tickets. We update our selection of prizes on a regular basis and make sure we only offer the highest quality and best brand names available.
Sorry, not at this time. The prize color will vary depending on availability. You’ll find this reminder on the prize redemption screen on the app. Be sure to check the specifications (including size, color, material, and brand) before confirming!
We do our best to get you your well-earned prizes as quickly as possible. You will receive a notification in the app when the items ship. Typically, you can expect the package to arrive within 3-5 business days (not including weekends).
Absolutely! Head over to the Contact Us page and fill out the form. We can’t wait to hear your idea.
Send us a message on the Contact Us page. We will reach out to help resolve your issue as quickly as we can.
Still have questions? Feel free to reach out to our team.